At Handcrafted, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect the information you provide when using our website.
Information We Collect
When you place an order or contact us, we may collect information including:
* Full name
* Billing and delivery address
* Email address
* Telephone number
* Order details
* Payment information (processed securely by our payment providers)
We do not store your full payment card details on our servers.
How We Use Your Information
We use your information to:
* Process and fulfil your orders
* Arrange delivery
* Respond to customer enquiries
* Improve our products and services
* Send order confirmations and delivery updates
* Comply with legal obligations
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic. You may disable cookies through your browser settings, although some features of the website may not function correctly.
Third-Party Services
We may use trusted third-party providers to process payments, deliver orders and analyse website performance. These providers only receive the information necessary to perform their services and are required to protect your data.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure. While no method of transmission over the internet is completely secure, we continually work to safeguard your information.
Data Retention
We retain personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal requirements and resolve disputes.
Your Rights
Depending on applicable data protection laws, you may have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your personal data
* Object to certain processing activities
* Request a copy of your personal information
To exercise these rights, please contact us using the details below.